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Purpose
Under the supervision of the Senior Admin and Finance Manager, the Sr. IT Officer will lead the organization’s information management, data management, reporting, digital systems, and day-to-day IT support. This role serves as the primary technical point of contact, ensuring uninterrupted digital tools for headquarters and national programs while optimizing costs within assigned budgets.
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Key Responsibilities
1. IT Infrastructure & Network Administration
- Manage and configure computer hardware, software installations, peripherals, and network systems.
- Provide day-to-day IT support and troubleshooting for computers, printers, internet/connectivity, software, email, Microsoft Office, online meetings, and other technology.
- Serve as the escalation tier for technical troubleshooting across the country team, providing remote helpdesk support through tools such as MS Teams.
- Coordinate with Inspire Pakistan’s Regional and Field Office IT teams and service providers on IT and technology requirements.
2. User Support & IT Systems
- Provide technical helpdesk support and troubleshooting for hardware and software issues.
- Train and support staff in the use of IT tools and relevant systems.
- Provide IT support during audits and internal/external reviews.
- Assist the Procurement Team in developing technical specifications for computer hardware and digital tool tenders.
3. Microsoft 365 / Google Workspace & User Access
- Oversee organization-wide identity management through Microsoft 365 Admin Center or Google Workspace, including user configuration, multi-factor authentication (MFA), and software licensing.
- Administer user accounts, credentials, access levels, and security protocols.
- Maintain cloud-based file directories and establish appropriate access permissions for sensitive organizational and project data.
4. Data & Information Management
- Develop and maintain Power BI dashboards, Excel trackers, databases, charts, and information products.
- Oversee data management, routine file backups, secure data transfer, and database maintenance.
- Ensure secure and organized electronic and physical information systems, including confidentiality, data protection, access control, and regular backups.
5. IT Asset Management
- Maintain an accurate inventory of IT equipment, software, digital assets, and user access.
- Track laptops, SIMs, network equipment, and other IT assets assigned to different programs and offices.
6. Attendance & Leave Records
- Maintain biometric attendance records for all Head Office staff.
- Coordinate with HR to update leave balances on a weekly basis.
- Maintain, update, and share leave records with HR on a monthly basis.
Key Tools / Technical Skills
- Power BI – dashboards, data visualization and reporting
- MS Excel – advanced data management, analysis, PivotTables, formulas and reporting
- MS Office / Microsoft 365 – Word, PowerPoint, Outlook, Teams
- Database/MIS systems – data entry, validation, reporting and record management
- Basic IT troubleshooting, hardware/software support, networking and digital security
Other Duties
- Perform any other duties related to the position, as reasonably assigned by the Supervisor or relevant Head Office units, in line with organizational policies and operational requirements.
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Qualifications & Experience
- Master’s degree in IT, Computer Science, Information Management, MIS, Data Management, Statistics, or a related field;
- 3–5 years of relevant experience in Information Management, IT, data management, or a similar role, preferably with an NGO/humanitarian, refugee, education, or donor-funded programme.
- Proficient administration of Microsoft 365 ecosystem (Entra ID, SharePoint, Teams).
- Demonstrated experience with Excel, data analysis, dashboards, and digital reporting systems.
- Strong analytical, troubleshooting, communication, coordination, and organisational skills.
- Ability to work independently, meet deadlines, and travel to project locations when required.
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